Photo ID and Insurance
Keep your photo identification and current insurance card available in case our team needs to verify your information.
Virtual Visits with Harbor Physicians
Healthcare from the Comfort of Home
Convenient follow-up care without the waiting room
Harbor Physicians offers telehealth appointments for selected medical concerns and follow-up visits when an in-person examination is not required. Connect with your provider securely using a smartphone, tablet or computer from your home or another private location.
Selected Follow-Up Visits
Medication Review
Results Discussion
Chronic Care Follow-Up
Secure Video Appointment
Provider Approval Required
Telehealth is not appropriate for every concern.
Some symptoms require an in-person examination, testing or emergency
care. Telehealth availability depends on the medical concern,
provider approval, patient location and insurance coverage.
Easy Virtual Visits
How Your Telehealth Appointment Works
From scheduling to meeting with your provider, our telehealth visits are designed to be simple, secure and convenient.
1
Schedule
Call our office to schedule your telehealth appointment. We'll determine whether a virtual visit is appropriate for your medical concern.
2
Confirmation
Our team will contact you before your appointment to confirm your visit and answer any questions you may have.
3
MA Call
A few minutes before your appointment, one of our Medical Assistants will call to review your symptoms, medications and any home vital signs you've recorded. If your insurance requires a copay, payment will also be collected during this call before you join your virtual visit with the provider.
4
Join the Waiting Room
Using the secure link we provide, log into the virtual waiting room. Your provider will join as soon as they become available.
5
Meet Your Provider
Discuss your concerns, review your treatment plan, receive recommendations and ask questions just like an office visit.
Before Your Appointment
If you have the equipment available at home, we recommend checking your vital signs shortly before your appointment. This information can help your provider better evaluate your condition during the virtual visit.
Helpful Home Measurements
- Blood Pressure (BP)
- Heart Rate (Pulse)
- Temperature
- Oxygen Saturation (SpO₂)
- Current Weight (when applicable)
Virtual Care Options
What Can Be Treated Through Telehealth?
Many common medical concerns can be safely evaluated during a virtual visit. If your provider determines that an in-person examination or testing is needed, we'll help schedule the appropriate follow-up.
Common Telehealth Visits
- Medication follow-up appointments
- High blood pressure management
- Diabetes follow-up
- Thyroid medication management
- Asthma follow-up (when stable)
- Reviewing laboratory or imaging results
- Minor skin concerns
- Seasonal allergies
- Cold, cough or sinus symptoms (when appropriate)
When an Office Visit May Be Better
- Chest pain or severe shortness of breath
- Possible broken bones or significant injuries
- Lacerations requiring stitches
- Need for in-office procedures
- Physical examinations that cannot be performed virtually
- Symptoms requiring immediate testing or imaging
- Medical emergencies (Call 911)
Not Sure Which Appointment You Need?
Our staff will gladly help determine whether your symptoms are appropriate for a telehealth visit or whether an in-person appointment would provide better care.
Before Your Visit
Preparing for Your Telehealth Appointment
A little preparation helps your virtual appointment run smoothly. Having the information below ready allows your provider to spend more time focusing on your medical care.
Medication Information
Have your current medication bottles or a pharmacy-generated medication list nearby so the MA and provider can verify names, strengths and dosages.
Home Vital Signs
When equipment is available, check your blood pressure, temperature, heart rate, oxygen saturation and current weight on the day of your visit.
Private, Connected Space
Choose a quiet, well-lit and private location with a reliable internet connection. Make sure your device camera and microphone are working.
Questions and Updates
Write down your symptoms, medication questions, recent changes and concerns so nothing important gets lost in the virtual shuffle.
Expect the MA Call
A Medical Assistant will call a few minutes before the scheduled visit to complete triage, review medications and collect any home vital signs you have available.
Please Be Prepared to Pay Your Copay
If your insurance plan requires a copay for the telehealth visit,
please have an accepted payment method available. The Medical
Assistant will collect the applicable copay during the telephone
triage call before you join the virtual waiting room.
Before You Join the Waiting Room
Keep your telephone nearby for the MA triage call. Once triage and any applicable copay collection are complete, use the secure link provided to enter the virtual waiting room. Your provider will join when ready to begin the appointment.
Frequently Asked Questions
Telehealth Questions
Find answers about scheduling, technology, triage, copays, prescriptions and when an in-person appointment may be required.
How do I schedule a telehealth appointment?
Call Harbor Physicians at (904) 368-6809 or submit an appointment request. Our team will determine whether the concern may be appropriate for a virtual visit and confirm provider availability.
Will someone call me before the video appointment?
Yes. A Medical Assistant will call a few minutes before the scheduled appointment to complete triage, review your symptoms and medications, collect available home vital signs and make sure you are ready for the provider.
When will my copay be collected?
If your insurance requires a copay, please have an accepted payment method available. The applicable copay will be collected during the Medical Assistant’s telephone triage call before you enter the virtual waiting room.
What device can I use for telehealth?
You may use a smartphone, tablet or computer with a working camera, microphone and reliable internet connection. Your device should be charged or connected to power before the appointment begins.
How do I enter the virtual waiting room?
Use the secure link provided by Harbor Physicians after completing the MA triage call and any applicable copay payment. Follow the on-screen instructions to enter the waiting room. Your provider will join when ready.
Should I take my vital signs before the visit?
When you have the appropriate equipment, please check your blood pressure, temperature, heart rate, oxygen saturation and current weight on the day of the visit. Keep the readings available for the Medical Assistant and provider.
What should I have nearby during the appointment?
Keep your photo identification, insurance card, current medication bottles or pharmacy-generated medication list, home vital-sign readings and any questions or recent health updates nearby.
Can every medical concern be treated through telehealth?
No. Telehealth is most appropriate for selected concerns and follow-up visits that do not require a hands-on examination, procedure or immediate testing. The provider may direct you to an in-person visit when virtual care is not sufficient.
Can prescriptions be sent after a telehealth visit?
A prescription may be sent when the provider determines that medication is medically appropriate. Prescribing depends on the diagnosis, medical history, current medications, insurance requirements and applicable laws or clinical policies.
What happens if the video connection stops working?
Keep your telephone nearby. The provider or office may call you to troubleshoot, continue the conversation by telephone when appropriate or reschedule the appointment if a secure and effective visit cannot be completed.
Do I need to complete a telehealth consent form?
Yes. Patients must review and acknowledge the Harbor Physicians Telehealth Consent Form before receiving virtual care. You can review the form on this page before your appointment.
Does insurance cover telehealth?
Coverage varies by insurance plan, appointment type and medical concern. Copays, coinsurance or deductibles may apply. Contact your insurance plan for specific telehealth benefits.
Can I complete my telehealth appointment from another state?
Telehealth eligibility may depend on where you are physically located at the time of the appointment and where the provider is licensed to practice. Please tell the office if you will be outside Florida during your scheduled visit.
When should I seek emergency care instead?
Call 911 or go to the nearest emergency room for severe chest pain, major difficulty breathing, stroke symptoms, loss of consciousness, uncontrolled bleeding, severe allergic reactions or other severe or life-threatening symptoms.
Ready to Request a Telehealth Visit?
Contact Harbor Physicians to discuss your concern and determine whether a secure virtual appointment may be appropriate for your medical needs.
Telehealth availability depends on the medical concern, provider approval, patient location, technology access and insurance coverage. Virtual care is not a substitute for emergency services.
Frequently Asked Questions
Telehealth Questions
Find answers about scheduling, technology, triage, copays, prescriptions and when an in-person appointment may be required.
How do I schedule a telehealth appointment?
Call Harbor Physicians at (904) 368-6809 or submit an appointment request. Our team will determine whether the concern may be appropriate for a virtual visit and confirm provider availability.
Will someone call me before the video appointment?
Yes. A Medical Assistant will call a few minutes before the scheduled appointment to complete triage, review your symptoms and medications, collect available home vital signs and make sure you are ready for the provider.
When will my copay be collected?
If your insurance requires a copay, please have an accepted payment method available. The applicable copay will be collected during the Medical Assistant’s telephone triage call before you enter the virtual waiting room.
What device can I use for telehealth?
You may use a smartphone, tablet or computer with a working camera, microphone and reliable internet connection. Your device should be charged or connected to power before the appointment begins.
How do I enter the virtual waiting room?
Use the secure link provided by Harbor Physicians after completing the MA triage call and any applicable copay payment. Follow the on-screen instructions to enter the waiting room. Your provider will join when ready.
Should I take my vital signs before the visit?
When you have the appropriate equipment, please check your blood pressure, temperature, heart rate, oxygen saturation and current weight on the day of the visit. Keep the readings available for the Medical Assistant and provider.
What should I have nearby during the appointment?
Keep your photo identification, insurance card, current medication bottles or pharmacy-generated medication list, home vital-sign readings and any questions or recent health updates nearby.
Can every medical concern be treated through telehealth?
No. Telehealth is most appropriate for selected concerns and follow-up visits that do not require a hands-on examination, procedure or immediate testing. The provider may direct you to an in-person visit when virtual care is not sufficient.
Can prescriptions be sent after a telehealth visit?
A prescription may be sent when the provider determines that medication is medically appropriate. Prescribing depends on the diagnosis, medical history, current medications, insurance requirements and applicable laws or clinical policies.
What happens if the video connection stops working?
Keep your telephone nearby. The provider or office may call you to troubleshoot, continue the conversation by telephone when appropriate or reschedule the appointment if a secure and effective visit cannot be completed.
Do I need to complete a telehealth consent form?
Yes. Patients must review and acknowledge the Harbor Physicians Telehealth Consent Form before receiving virtual care. You can review the form on this page before your appointment.
Does insurance cover telehealth?
Coverage varies by insurance plan, appointment type and medical concern. Copays, coinsurance or deductibles may apply. Contact your insurance plan for specific telehealth benefits.
Can I complete my telehealth appointment from another state?
Telehealth eligibility may depend on where you are physically located at the time of the appointment and where the provider is licensed to practice. Please tell the office if you will be outside Florida during your scheduled visit.
When should I seek emergency care instead?
Call 911 or go to the nearest emergency room for severe chest pain, major difficulty breathing, stroke symptoms, loss of consciousness, uncontrolled bleeding, severe allergic reactions or other severe or life-threatening symptoms.
Ready to Request a Telehealth Visit?
Contact Harbor Physicians to discuss your concern and determine whether a secure virtual appointment may be appropriate for your medical needs.
Telehealth availability depends on the medical concern, provider approval, patient location, technology access and insurance coverage. Virtual care is not a substitute for emergency services.