Privacy Policy
Your privacy matters to us. This policy explains how Harbor Physicians may collect, use and safeguard information provided through our website, appointment requests, communications and other interactions with our practice.
Information We May Collect
The information we receive depends on how you interact with Harbor Physicians. We may collect information you provide directly as well as limited technical information generated when you use our website.
Contact & Identifying Information
Information you voluntarily provide when contacting or interacting with our practice may include:
- Name
- Telephone number
- Email address
- Mailing address
- Date of birth when required for healthcare services
- Preferred method of communication
Healthcare & Appointment Information
When you request care or communicate with our office, you may provide information related to:
- Appointment requests
- Insurance coverage
- Reason for requesting care
- Medication or medical information you provide
- Referral or care-coordination information
- Billing or payment-related information
Website & Technical Information
Our website and service providers may automatically receive limited technical information such as:
- Browser or device type
- General website usage information
- Pages visited
- Approximate location derived from technical data
- Cookie or similar technology information
- Website performance and analytics data
How We May Use Information
Harbor Physicians may use information for legitimate healthcare, administrative, communication and operational purposes, including:
- Scheduling and managing appointments
- Responding to questions and requests
- Providing and coordinating healthcare services
- Communicating about appointments or care
- Processing billing and insurance matters
- Managing referrals and outside records
- Maintaining practice operations
- Improving website functionality
- Protecting against fraud or misuse
- Meeting legal and regulatory obligations
SMS, Cookies & Third-Party Services
Harbor Physicians uses communication and technology tools to support appointments, patient communication, website functionality and practice operations.
SMS Communications
If you provide a mobile number and consent to receive text messages, Harbor Physicians may use SMS for practice-related communications.
- Appointment reminders and confirmations
- Scheduling or rescheduling information
- Care-coordination messages
- Billing or administrative notifications
- Other healthcare-related communications
Cookies & Similar Technologies
Our website may use cookies and similar technologies to support functionality, remember preferences, understand site usage and improve the visitor experience.
- Essential website functionality
- Remembering certain preferences
- Website traffic and performance measurement
- Understanding which pages visitors use
- Supporting security and reliability
Website Tools & Analytics
Third-party tools may help us understand website performance, provide accessibility or translation features and maintain site functionality.
- Website analytics
- Performance and security tools
- Accessibility services
- Language and translation tools
- Website hosting and technical support
Third-Party Service Providers
Harbor Physicians may work with service providers that support healthcare, administrative or technical operations. Information may be shared when reasonably necessary for those services or as otherwise permitted or required by law.
- Billing and claims services
- Insurance-related services
- Appointment and communication systems
- Electronic health record services
- Laboratories and imaging facilities
- Specialists and other healthcare providers
- Website hosting and maintenance providers
- Analytics, accessibility and translation services
Privacy Choices, Patient Rights & Contact Information
We want patients and website visitors to understand their options and know where to go with questions about privacy, communications or protected health information.
Website Privacy Choices
Depending on the type of information and the tools available, you may have choices regarding how information is collected or used.
- Manage certain cookie preferences
- Adjust browser cookie settings
- Choose whether to submit optional website information
- Contact us with privacy-related questions
- Request updates to certain information you provided
Communication Choices
You may communicate certain preferences regarding non-required electronic communications from our practice.
- Reply STOP to discontinue eligible SMS messages
- Reply HELP for SMS assistance
- Ask our office about communication preferences
- Update an outdated phone number or email address
- Contact us if you believe a message was sent in error
Medical Privacy Rights
Rights involving protected health information are described in our separate Notice of Privacy Practices and applicable healthcare privacy laws.
- Access to certain health information
- Requests to amend certain information
- Requests regarding confidential communications
- Questions about permitted uses or disclosures
- Privacy complaints or concerns
Notice of Privacy Practices
This website Privacy Policy is separate from Harbor Physicians' Notice of Privacy Practices. The Notice of Privacy Practices explains how protected health information may be used or disclosed in connection with healthcare, payment and healthcare operations, and it describes applicable patient rights.
- Uses and disclosures of protected health information
- Patient privacy rights
- Requests for access or amendments
- Confidential communication requests
- Privacy complaints
- Practice privacy responsibilities