Healthcare from the Comfort of Home
Convenient follow-up care without the waiting room
Harbor Physicians offers telehealth appointments for selected medical concerns and follow-up visits when an in-person examination is not required. Connect securely from a smartphone, tablet or computer in a private location.
Telehealth is not appropriate for every concern. Some symptoms require an in-person examination, testing or emergency care. Availability depends on the medical concern, physician approval, patient location and insurance coverage.
How Your Telehealth Appointment Works
From scheduling through your virtual visit, our team keeps the process simple and helps you prepare before you meet with your physician.
Schedule
Call our office to schedule your visit and confirm that telehealth is appropriate for your concern.
Confirmation
Our team will confirm your appointment and provide the information you need before the visit.
MA Call
A Medical Assistant will review symptoms, medications and home vital signs. Any required copay may also be collected.
Join the Waiting Room
Use the secure link provided to enter the virtual waiting room before your physician joins.
Meet Your Physician
Discuss your concerns, review your treatment plan and receive recommendations just as you would during an office visit.
Before Your Appointment
If you have home monitoring equipment, check your vital signs shortly before your visit. These measurements can give your physician helpful additional information during the virtual evaluation.
Helpful Home Measurements
- Blood pressure
- Heart rate
- Temperature
- Oxygen saturation
- Current weight when applicable
What Can Be Treated Through Telehealth?
Many common follow-up needs and minor concerns can be evaluated virtually. If your physician determines that an examination, testing or imaging is needed, we can help arrange the appropriate in-person follow-up.
Telehealth May Work Well For
- Medication follow-up appointments
- High blood pressure follow-up
- Diabetes follow-up
- Thyroid medication management
- Stable asthma follow-up
- Reviewing laboratory or imaging results
- Minor skin concerns
- Seasonal allergies
- Selected cold, cough or sinus symptoms
An Office Visit May Be Better For
- Chest pain or significant shortness of breath
- Possible fractures or significant injuries
- Lacerations that may require stitches
- Concerns requiring an in-office procedure
- Physical examinations that cannot be completed virtually
- Symptoms requiring immediate testing or imaging
- Medical emergencies, which require 911
Call our office and our team can help determine whether telehealth or an in-person visit is more appropriate for your concern.
Preparing for Your Telehealth Appointment
A little preparation helps your virtual visit run smoothly. Have the following information ready before your scheduled appointment.
Photo ID & Insurance Card
Keep your current photo identification and insurance card nearby in case our team needs to verify your information.
Current Medications
Have your medication bottles or an updated medication list available with names, strengths and dosages.
Home Vital Signs
If equipment is available, check your blood pressure, temperature, heart rate, oxygen saturation and current weight on the day of your visit.
A Private, Connected Space
Choose a quiet, well-lit location with reliable internet and make sure your camera and microphone are working.
Questions & Recent Changes
Write down symptoms, medication questions, recent changes and anything you want to discuss with your physician.
Keep Your Phone Nearby
A Medical Assistant will call shortly before your appointment to complete triage and review your information.
Before You Join
During the pre-visit call, the Medical Assistant will review your symptoms, medications and any home vital signs you have available.
Joining Your Visit
Once triage and any applicable copay collection are complete, use the secure link provided to enter the virtual waiting room. Your physician will join when ready to begin your appointment.
Telehealth Questions
Quick answers to common questions about scheduling, technology, insurance and virtual appointments.
How do I schedule a telehealth appointment?
Call Harbor Physicians at (904) 368-6809 or submit an appointment request. Our team will determine whether your concern may be appropriate for a virtual visit and confirm provider availability.
What device can I use?
You may use a smartphone, tablet or computer with a working camera, microphone and reliable internet connection. Make sure your device is charged or connected to power before your appointment.
Will someone call me before the video visit?
Yes. A Medical Assistant will call shortly before your scheduled appointment to complete triage, review your symptoms and medications, collect available home vital signs and prepare you for the provider.
Does insurance cover telehealth?
Coverage varies by insurance plan, appointment type and medical concern. Copays, coinsurance or deductibles may apply. Contact your insurance plan for specific telehealth benefit information.
Can prescriptions be sent after a telehealth visit?
A prescription may be sent when your physician determines that medication is medically appropriate. Prescribing depends on the diagnosis, medical history, current medications and applicable requirements.
Can every medical concern be treated virtually?
No. Some concerns require a hands-on examination, procedure, laboratory testing or imaging. Your physician may recommend an in-person appointment when virtual care is not sufficient.
Can I have my appointment while outside Florida?
Telehealth eligibility may depend on where you are physically located at the time of your appointment and where the physician is licensed to practice. Please tell our office before your visit if you will be outside Florida.
What if the video connection stops working?
Keep your telephone nearby. The provider or office may call you to troubleshoot, continue by telephone when appropriate or reschedule the appointment if the visit cannot be completed securely and effectively.
When should I seek emergency care instead?
Call 911 or go to the nearest emergency room for severe chest pain, major difficulty breathing, stroke symptoms, loss of consciousness, uncontrolled bleeding, severe allergic reactions or other severe or life-threatening symptoms.
Ready to Request a Telehealth Visit?
Contact Harbor Physicians and our team can help determine whether a virtual appointment is appropriate for your medical concern.
Telehealth availability depends on the medical concern, provider approval, patient location, technology access and insurance coverage. Virtual care is not a substitute for emergency services.